Privacy Policy

This Privacy Policy explains how Honeymoon Events ("Honeymoon", "we", "us", or "our") collects, uses, discloses, and protects personal information when you use our website, mobile application, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Platform.

1. Information We Collect

Depending on your interaction with the Platform, we may collect the following categories of personal and platform-related information:

Identity and Account Information

Full name
Email address
Mobile number
Gender information where required for eligibility or access verification
UAE Pass-related verification information, where applicable
Account login and authentication information

Profile and Event Information

Event type, such as engagement, wedding, reception, or other events
Event date and time
Number of guests
Venue preferences
Location or event-related location information
Event themes and preferences
Budget preferences and estimated budget
Service requirements and customization details
Information relating to multiple events managed under the same account

The Platform allows users to provide event details, guest counts, venue preferences, and budget information for planning and estimation purposes.

Vendor Information

For vendors using the Platform, we may collect:

Individual or company name
Email address and contact details
Company and business information
Service categories
Trade license and verification documents
Service descriptions
Pricing information
Service availability
Package and add-on information
Vendor portfolio images and videos
Booking and quotation information
Earnings and payment-related information
Reviews, ratings, and performance information

Booking and Transaction Information

Booking details
Selected vendor and services
Event details associated with bookings
Custom quotation details
Deposit and payment status
Invoice information
Refund and cancellation information
Payment transaction references
Booking history

The Platform supports secure online payments, booking confirmations, invoices, payment summaries, refunds, and booking modifications or cancellations.

Payment Information

Honeymoon Events does not intend to store complete debit or credit card information on its own servers. Payments may be processed through third-party payment service providers, including payment gateways integrated with the Platform.

Communication Information

We may collect information you provide through:

Customer support enquiries
Contact Us forms
Booking-related communications
Vendor communications
Custom quotation requests
Reported booking issues
Feedback and reviews
In-app messages and notifications

Technical and Usage Information

We may collect certain technical information automatically when you use the Platform, including:

Device type
Operating system
Browser type
IP address
Application version
Login and session information
Platform usage information
Technical logs
Diagnostic and security information

2. Lawful Basis for Processing Personal Information

Honeymoon Events processes personal information only where permitted under applicable law, including where processing is necessary:

To create and manage user, vendor, or administrator accounts.
To provide event planning and related Platform services.
To process and manage bookings and quotations.
To facilitate payments, refunds, and financial transactions.
To provide budget estimates and recommendations.
To connect users with relevant vendors.
To provide customer and platform support.
To communicate booking updates, payment updates, and other service-related notifications.
To verify vendors and maintain the integrity of the Platform.
To comply with applicable legal and regulatory obligations.
To protect our legitimate business interests, including fraud prevention, cybersecurity, service improvement, dispute resolution, and Platform security, where permitted by applicable law.
Where you have provided consent, including where consent is required for certain marketing or optional processing activities.

3. How We Use Your Information

Your personal information may be used to:

Create and manage your account.
Manage your profile and preferences.
Manage event details and planning requirements.
Generate and update estimated event budgets.
Provide category-wise budget recommendations.
Recommend vendors based on event requirements, preferences, location, and budget.
Allow users to browse vendor profiles, services, pricing, packages, portfolios, and reviews.
Facilitate custom quotation requests and responses.
Process and manage bookings.
Facilitate payments, deposits, refunds, and invoices.
Send booking confirmations, reminders, and payment notifications.
Facilitate communications between users, vendors, and support personnel.
Process reviews, ratings, and feedback.
Investigate reported bookings, complaints, and disputes.
Provide customer and technical support.
Improve Platform functionality and user experience.
Detect, investigate, and prevent fraud, unauthorized access, abuse, or unlawful activities.
Monitor Platform performance and generate analytics and reports.
Manage vendor subscriptions, listings, services, and performance where applicable.
Send promotional communications where permitted by law and where required, with your consent.
Comply with applicable legal and regulatory requirements.

4. AI-Powered Assistance and Recommendations

Honeymoon Events includes AI-powered functionality designed to enhance the event planning experience. This may include AI-assisted recommendations, budget guidance, vendor recommendations, and other intelligent assistance based on information provided through the Platform, such as event type, guest count, budget, preferences, service requirements, location, and selected options.

Custom AI Chatbot

Honeymoon Events also includes a custom-built AI chatbot developed specifically for the Platform to provide users with quick assistance regarding the in-app services and event-planning features. The chatbot may assist users in understanding available services, packages, budgeting options, estimated costs, vendor-related options, and other information available through the Platform.

Information provided by users during interactions with the chatbot may be processed to generate relevant responses and assistance. The chatbot is intended to provide guidance and convenience and should not be considered a guarantee of final vendor pricing, availability, quotations, or booking terms. Final pricing, availability, quotations, and booking conditions remain subject to the relevant vendor and the applicable booking process.

Where AI functionality uses personal information, such information will be processed in accordance with applicable data protection laws and this Privacy Policy.

5. Budgeting and Recommendation Information

The Platform may use information such as guest count, event type, service category, location, décor level, selected add-ons, preferences, and budget information to generate estimated budgets and recommendations.

The Platform may also provide AI-based pricing guidance and recommendations to users and vendors. These estimates and recommendations are intended to assist with planning and quotation preparation and may not represent a final or guaranteed price.

Users may adjust budget allocations and planning preferences through the Platform, which may result in updated estimates.

6. Disclosure of Personal Information

Honeymoon Events may disclose personal information where necessary to provide and operate the Platform, including to:

Verified vendors and service providers, where required to facilitate enquiries, quotations, bookings, or services.
Payment processors and payment service providers.
Technology and cloud service providers.
Hosting and infrastructure providers.
Communication and notification service providers.
Analytics and reporting providers.
Customer support providers.
Security and fraud-prevention service providers.
AI or technology service providers where required to provide Platform functionality.
Professional advisers and service providers where reasonably necessary.

We may also disclose personal information:

Where required by applicable law or governmental authorities.
To comply with legal proceedings or lawful requests.
To protect our legal rights, property, users, or the Platform.
To prevent fraud, security incidents, or illegal activities.
Where otherwise permitted or required under applicable law.

Vendors may receive information necessary to respond to user enquiries, quotations, and bookings. The Platform supports custom quotation workflows in which vendors can receive user requirements and respond with tailored quotations.

Third-party service providers processing personal information on our behalf are expected to maintain appropriate security measures and process information only for authorized purposes and in accordance with applicable requirements.

7. Payment Processing

Payments made through the Platform may be processed through trusted third-party payment service providers.

Honeymoon Events does not intend to store complete debit or credit card numbers on its own servers. Payment providers may collect and process payment information in accordance with their own terms, privacy policies, and applicable security requirements.

Payment-related information such as transaction references, payment status, deposits, balances, invoices, refunds, and booking payment history may be retained by Honeymoon Events for operational, accounting, dispute-resolution, and legal purposes.

8. Vendor and User Reviews

Users may provide ratings, reviews, and feedback regarding completed services or vendors.

Such information may be displayed to other Platform users and may contribute to vendor ratings and performance information. Users should avoid submitting sensitive personal information or information belonging to another individual in public reviews or feedback.

9. Third-Party Services

The Platform may integrate with or use third-party services, including:

Payment gateways
UAE Pass or identity verification services
Cloud hosting and infrastructure services
Communication and notification services
Analytics services
AI and technology services
Other services required to operate Platform functionality

These third parties may process information according to their own privacy policies and applicable terms. Honeymoon Events is not responsible for the privacy practices of third-party websites or services that are outside our control.

Where appropriate, users should review the privacy policies of relevant third-party service providers.

10. Cookies and Similar Technologies

Honeymoon Events may use cookies and similar technologies on its website and related services to:

Maintain user sessions.
Remember user preferences.
Improve Platform functionality.
Analyze Platform usage.
Improve user experience.
Monitor performance and security.
Measure the effectiveness of communications or promotional activities.

Where required by applicable law, we will obtain consent before placing non-essential cookies or similar technologies on a user's device.

Users may manage cookie preferences through their browser or device settings. Disabling certain cookies may affect some Platform functionality.

11. Data Security

Honeymoon Events implements reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

SSL/TLS encryption
Secure hosting infrastructure
Authentication and access controls
Role-based permissions
Secure password management
Network and system monitoring
Security updates and maintenance
Administrative controls over access to personal information

Although we take reasonable measures to protect personal information, no internet transmission, application, or electronic storage system can be guaranteed to be completely secure.

Where required by applicable law, Honeymoon Events will take appropriate steps in response to eligible personal data breaches and notify relevant authorities and affected individuals where legally required.

12. Data Retention

Honeymoon Events retains personal information only for as long as reasonably necessary to:

Provide and maintain the Platform.
Fulfil the purposes described in this Privacy Policy.
Manage accounts, bookings, quotations, and transactions.
Complete contractual obligations.
Provide customer and vendor support.
Resolve disputes and complaints.
Maintain financial and accounting records.
Prevent fraud and protect Platform security.
Comply with applicable legal and regulatory requirements.
Establish, exercise, or defend legal claims.

When personal information is no longer required, it will be securely deleted, destroyed, anonymized, or otherwise handled in accordance with applicable legal requirements.

13. Your Privacy Rights

Subject to applicable UAE laws and any applicable limitations, you may have rights relating to your personal information, including the right to:

Request access to personal information held about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where legally applicable.
Request restriction or suspension of certain processing activities.
Object to certain processing activities where legally applicable.
Request transfer of personal information where applicable.
Withdraw consent where processing is based on consent.
Submit a complaint to the competent regulatory authority where permitted by law.

Honeymoon Events may request reasonable information to verify your identity before processing a privacy-related request.

Some requests may be subject to applicable legal, contractual, security, or operational requirements.

14. Children's Privacy

The Platform is intended for individuals who are legally capable of entering into the relevant services and transactions under applicable law.

Honeymoon Events does not knowingly collect personal information from children where such collection is prohibited by applicable law. If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address and delete such information where required.

15. International Data Transfers

Depending on the hosting infrastructure, technology providers, payment processors, AI services, or other third-party services used to operate the Platform, personal information may be processed or stored outside the United Arab Emirates.

Where personal information is transferred outside the UAE, Honeymoon Events will take appropriate measures required by applicable data protection laws and regulations.

16. Changes to This Privacy Policy

Honeymoon Events may update this Privacy Policy from time to time to reflect changes to the Platform, applicable laws, technology, or our privacy practices.

Any updated version will be made available through the Platform. Where required by applicable law, we may provide additional notice regarding material changes.

Users are encouraged to review this Privacy Policy periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy, our handling of personal information, or wish to exercise your applicable privacy rights, don't hesitate to get in touch with us:

Email: info@honeymoonevents.ae

Honeymoon Events is committed to protecting the privacy and confidentiality of personal information while providing a secure, convenient, and technology-enabled wedding and event planning experience.